I visited this clinic on November 24th at 14:45 to purchase Skinceuticals products, and the experience was very disappointing.
I requested a proper tax invoice with an ABN, itemised products, and GST — all basic legal requirements in Australia. The staff member who processed my payment showed clear irritation and provided very poor customer service. Her attention to detail was equally disappointing — the ABN on my invoice was written incorrectly, and the invoice lacked GST information. I have attached the bill your staff gave me, and you can clearly see the incorrect ABN number and no GST information. When staff overlook such basic details, it naturally raises concerns: if they cannot pay attention to something as simple as an invoice, can customers truly feel confident trusting them with their face and skin treatments?
These are fundamental compliance requirements. Why is a professional clinic unable to issue a correct invoice for a simple purchase? This raises serious concerns about transparency and basic competency.
Black Friday may be busy, but it does not excuse poor service or neglecting legal obligations. Management should review this incident and address both compliance and customer service issues urgently.
I hope the clinic provides clarification and makes real improvements for future customers.
Tia Madoc
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October 31, 2025
I had a Hydrafacial, BBL & HIFU Ultraformer with Jemma and I am so impressed, my skin feels amazing and I already see a difference! The staff are so lovely, welcoming and made me feel super comfortable throughout. Jemma did an amazing job at explaining all the treatments and ensuring I understood what she was doing and made me feel so comfortable throughout each treatment. Jemma is super professional and knowledgeable, she helped me understand more about my skin and what would work best for me. I would highly recommend The Skin Lab for any of your skins needs! The view is also a great bonus 😊
Ty Popovic
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November 24, 2025
I had fractional CO2 laser done around my eyes and the whole experience was amazing. Everyone at the clinic was so lovely and made me feel completely at ease. Rachel, who performed my treatment, was exceptional — professional, gentle, and so knowledgeable. I would definitely recommend this clinic to anyone considering laser treatments!
Emma GOLDMAN
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November 06, 2025
Have just had BBL HEROic + HALO Full Face & Neck laser with Miriam. I was a little apprehensive about the procedure but Miriam was incredibly knowledgeable and had a lovely approach. During the treatment she kept checking in making sure I was comfortable and asking if I had any concerns. She guided me through the process step by step. Would highly recommend Miriam and The Skin Lab. Would give 6 stars if this was an option!
lauren sieger
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November 17, 2025
A warm thank-you to Ashleigh Rose for making my skin glow ✨. Upon arriving at skin lab I felt welcome and was really looking forward to my treatment in the beautiful clinic. Ashleigh is a super experienced, attentive and gentle skin therapist. I am always impressed by her knowledge and ability to know what my skin needs and to prescribe aftercare as well. She is just the best!
Our Address
Morris Towers, Level 12/149 Wickham Terrace, Spring Hill QLD 4000, Australia
I visited this clinic on November 24th at 14:45 to purchase Skinceuticals products, and the experience was very disappointing. I requested a proper tax invoice with an ABN, itemised products, and GST — all basic legal requirements in Australia. The staff member who processed my payment showed clear irritation and provided very poor customer service. Her attention to detail was equally disappointing — the ABN on my invoice was written incorrectly, and the invoice lacked GST information. I have attached the bill your staff gave me, and you can clearly see the incorrect ABN number and no GST information. When staff overlook such basic details, it naturally raises concerns: if they cannot pay attention to something as simple as an invoice, can customers truly feel confident trusting them with their face and skin treatments? These are fundamental compliance requirements. Why is a professional clinic unable to issue a correct invoice for a simple purchase? This raises serious concerns about transparency and basic competency. Black Friday may be busy, but it does not excuse poor service or neglecting legal obligations. Management should review this incident and address both compliance and customer service issues urgently. I hope the clinic provides clarification and makes real improvements for future customers.
I had a Hydrafacial, BBL & HIFU Ultraformer with Jemma and I am so impressed, my skin feels amazing and I already see a difference! The staff are so lovely, welcoming and made me feel super comfortable throughout. Jemma did an amazing job at explaining all the treatments and ensuring I understood what she was doing and made me feel so comfortable throughout each treatment. Jemma is super professional and knowledgeable, she helped me understand more about my skin and what would work best for me. I would highly recommend The Skin Lab for any of your skins needs! The view is also a great bonus 😊
I had fractional CO2 laser done around my eyes and the whole experience was amazing. Everyone at the clinic was so lovely and made me feel completely at ease. Rachel, who performed my treatment, was exceptional — professional, gentle, and so knowledgeable. I would definitely recommend this clinic to anyone considering laser treatments!
Have just had BBL HEROic + HALO Full Face & Neck laser with Miriam. I was a little apprehensive about the procedure but Miriam was incredibly knowledgeable and had a lovely approach. During the treatment she kept checking in making sure I was comfortable and asking if I had any concerns. She guided me through the process step by step. Would highly recommend Miriam and The Skin Lab. Would give 6 stars if this was an option!
A warm thank-you to Ashleigh Rose for making my skin glow ✨. Upon arriving at skin lab I felt welcome and was really looking forward to my treatment in the beautiful clinic. Ashleigh is a super experienced, attentive and gentle skin therapist. I am always impressed by her knowledge and ability to know what my skin needs and to prescribe aftercare as well. She is just the best!