This was our third year travelling to SeaWorld for our annual family holiday. We absolutely love the convenience of staying at the resort and the kids love the activities and splash parks. I wanted to say a special mention to Peter, I remember him every year for his exceptional customer service and friendly nature in the restaurant. He makes the stay extra special. Bella at reception also was extremely helpful and presented incredible communication shuffling our rooms around so we could have the room we hoped for.
However unfortunately there a few negatives of the trip firstly, the horrible customer service call centre which I was advised is a third party call centre, the staff when having to phone for booking or information prior to the stay are absolutely blunt and rude and have no customer service skills, I have been three years staying at SWR and I have spoken to about 15 staff from this call centre and only maybe spoken to 2 people with good customer service skills. It makes for a negative initial experience with SeaWorld resort especially for the price to pay for this resort I would expect immaculate customer service also being a family friendly resort. The past two years staying the call centre advised (very rudely as if it was an effort and they had no interest in helping) they had added room requests to our booking only for reception to say this was never added on arrival and having to adjust for us, which comes with room changes a couple days into our stay. We play extra to get close to the sponge bob splash pads and the park wing but for the years paying for this we have always started our stay in the other wings. Furthermore there was a man on concierge who was extremely rude when I had advised him one of the machines in the arcade wasn’t working however was taking tokens without game play, a young boy from another family was very upset and we had also lost some money on this machine ourselves and the man smirked and had no interest in doing anything about this. I repeated to reception who were lovely in thanking myself and advising they will let management know. Finally our room had no conditioner in the soap dispensers and our conjoining doors were left open to strangers. There was also mould all over the bottom of the cot mattress my son was sleeping on that we noticed on the final day. For the amount spent on the accomodation for my family and others every year I would expect a better experience from the management of rooms and customer service.
Vivien Bartlett
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October 18, 2025
Fantastic! We stayed at Sea World Resort as part of an Aldi holiday package and we loved it. We had adjoining rooms with our friends on the ground floor and it was amazing. The buffet breakfast everyday was also unreal. We also loved the proximity and access to Sea World. It was such a seamless experience we’ll definitely be back! Amazing for kids and adults.
T Rose
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October 27, 2025
Wonderful stay at Sea World Resort! We had heard mixed reviews so weren't sure what to expect, but we loved our time here. Staff were friendly and upon arrival our rooms air con was on which was appreciative with how hot it was. We also loved the check in process where we got a message to say when our room was ready (Way before check in time at 11am!).
We split our stay over two. We first stayed in a more basic room but it was a nice clean modern room that overlooked a lovely garden. Our next room was right next to the water park on the ground level which was really handy with the kids!
Our stay included buffet brekkie, dinner & theme park tickets. It was definitely value for money!
Parking was a headache. We only managed a park once, the rest of the stay we had to park quite far down on the street which isn't ideal. We also didn't stay during holidays so I'd hate to see how it would be during busier times.
The room service menu was also limited and the food wasn't great. They also forgot things with our meals.
The wait in the morning for breakfast was quite long but once in there was a lovely variety. The dinner buffet was also delicious.
Overall though the stay was lovely and we would definitely return.
Olivia Morrow
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October 20, 2025
We always love our stay at the Sea World Resort! It’s such a family friendly hotel that has all the amenities you could need. The pool is amazing for kids of all ages & the rooms are always clean and comfortable. The buffet breakfast is always a highlight and we love having dinner at Hatsuhana, it’s the best teppanyaki on the Gold Coast. Would highly recommend this resort to all families
samantha
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September 08, 2025
Just a beautiful resort in a beautiful location! The staff obviously work hard to meticulously maintain the property and the housekeeping staff do a fantastic job of presenting clean and comfortable rooms! They are super responsive when required and always kind and approachable.
The resort has great facilities to keep the kids happy and entertained, my kid particularly loved the waterfront location for fishing, the pool and splash park and the dance parties later in the evenings.
There is a variety of dining options and room service was also served warm and in a timely manner.
Access to Sea World was super easy as well!!
We loved our stay at Sea World Resort! I would highly recommend for families!!
This was our third year travelling to SeaWorld for our annual family holiday. We absolutely love the convenience of staying at the resort and the kids love the activities and splash parks. I wanted to say a special mention to Peter, I remember him every year for his exceptional customer service and friendly nature in the restaurant. He makes the stay extra special. Bella at reception also was extremely helpful and presented incredible communication shuffling our rooms around so we could have the room we hoped for. However unfortunately there a few negatives of the trip firstly, the horrible customer service call centre which I was advised is a third party call centre, the staff when having to phone for booking or information prior to the stay are absolutely blunt and rude and have no customer service skills, I have been three years staying at SWR and I have spoken to about 15 staff from this call centre and only maybe spoken to 2 people with good customer service skills. It makes for a negative initial experience with SeaWorld resort especially for the price to pay for this resort I would expect immaculate customer service also being a family friendly resort. The past two years staying the call centre advised (very rudely as if it was an effort and they had no interest in helping) they had added room requests to our booking only for reception to say this was never added on arrival and having to adjust for us, which comes with room changes a couple days into our stay. We play extra to get close to the sponge bob splash pads and the park wing but for the years paying for this we have always started our stay in the other wings. Furthermore there was a man on concierge who was extremely rude when I had advised him one of the machines in the arcade wasn’t working however was taking tokens without game play, a young boy from another family was very upset and we had also lost some money on this machine ourselves and the man smirked and had no interest in doing anything about this. I repeated to reception who were lovely in thanking myself and advising they will let management know. Finally our room had no conditioner in the soap dispensers and our conjoining doors were left open to strangers. There was also mould all over the bottom of the cot mattress my son was sleeping on that we noticed on the final day. For the amount spent on the accomodation for my family and others every year I would expect a better experience from the management of rooms and customer service.
Fantastic! We stayed at Sea World Resort as part of an Aldi holiday package and we loved it. We had adjoining rooms with our friends on the ground floor and it was amazing. The buffet breakfast everyday was also unreal. We also loved the proximity and access to Sea World. It was such a seamless experience we’ll definitely be back! Amazing for kids and adults.
Wonderful stay at Sea World Resort! We had heard mixed reviews so weren't sure what to expect, but we loved our time here. Staff were friendly and upon arrival our rooms air con was on which was appreciative with how hot it was. We also loved the check in process where we got a message to say when our room was ready (Way before check in time at 11am!). We split our stay over two. We first stayed in a more basic room but it was a nice clean modern room that overlooked a lovely garden. Our next room was right next to the water park on the ground level which was really handy with the kids! Our stay included buffet brekkie, dinner & theme park tickets. It was definitely value for money! Parking was a headache. We only managed a park once, the rest of the stay we had to park quite far down on the street which isn't ideal. We also didn't stay during holidays so I'd hate to see how it would be during busier times. The room service menu was also limited and the food wasn't great. They also forgot things with our meals. The wait in the morning for breakfast was quite long but once in there was a lovely variety. The dinner buffet was also delicious. Overall though the stay was lovely and we would definitely return.
We always love our stay at the Sea World Resort! It’s such a family friendly hotel that has all the amenities you could need. The pool is amazing for kids of all ages & the rooms are always clean and comfortable. The buffet breakfast is always a highlight and we love having dinner at Hatsuhana, it’s the best teppanyaki on the Gold Coast. Would highly recommend this resort to all families
Just a beautiful resort in a beautiful location! The staff obviously work hard to meticulously maintain the property and the housekeeping staff do a fantastic job of presenting clean and comfortable rooms! They are super responsive when required and always kind and approachable. The resort has great facilities to keep the kids happy and entertained, my kid particularly loved the waterfront location for fishing, the pool and splash park and the dance parties later in the evenings. There is a variety of dining options and room service was also served warm and in a timely manner. Access to Sea World was super easy as well!! We loved our stay at Sea World Resort! I would highly recommend for families!!