Not a good experience here. Staff are unhelpful, unavailable and unaccommodating.
Rooms are not very clean and quite dated.
No shade by the pool so not great for sitting or for watching children. Lots of other better value places around. Highly recommend booking elsewhere.
Thom Cameron
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September 11, 2024
The service at this hotel is not good. Management are not available during office hours and our experience and interactions were not good. The rooms are dated, blind cords not secured to walls and our apartment was very dusty. Other places are much nicer.
M Green
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September 11, 2024
Very dated apartments. Not very clean.
Service very poor. Charge for extra people in room but don't provide anything extra for them. Unavailable and unwilling to accommodate requests. Recommend going elsewhere there's much better choice.
Carole Byrne
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September 12, 2024
Very disappointed. Management were quite rude. Charged for things on my card I’d left as deposit without authority and then were never available to discuss.
Pictures are not accurate. Rooms are very dated. Road noise and roadworks was also very loud. Definitely won’t be back
Bodie Mayne
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April 21, 2024
The location of this apartment is beautiful and it was lovely to wake up to see the beach right outside your door. However the service of this apartment was horrendous. The staff were rude, rushing us constantly and impolite. Their attitude towards their guests is not welcoming nor happy.
Our Address
37 Albatross Ave, Mermaid Beach QLD 4218, Australia
Not a good experience here. Staff are unhelpful, unavailable and unaccommodating. Rooms are not very clean and quite dated. No shade by the pool so not great for sitting or for watching children. Lots of other better value places around. Highly recommend booking elsewhere.
The service at this hotel is not good. Management are not available during office hours and our experience and interactions were not good. The rooms are dated, blind cords not secured to walls and our apartment was very dusty. Other places are much nicer.
Very dated apartments. Not very clean. Service very poor. Charge for extra people in room but don't provide anything extra for them. Unavailable and unwilling to accommodate requests. Recommend going elsewhere there's much better choice.
Very disappointed. Management were quite rude. Charged for things on my card I’d left as deposit without authority and then were never available to discuss. Pictures are not accurate. Rooms are very dated. Road noise and roadworks was also very loud. Definitely won’t be back
The location of this apartment is beautiful and it was lovely to wake up to see the beach right outside your door. However the service of this apartment was horrendous. The staff were rude, rushing us constantly and impolite. Their attitude towards their guests is not welcoming nor happy.