Disappointing Stay – Strong Bleach Smell, Misleading Room Description, and Safety Concerns
We recently stayed here for a night and were very disappointed. The room was sold as a “studio apartment,” but it lacked basic cooking facilities—just a toaster, kettle, microwave, and dishcloth, but no sink. The space was small and had no opening windows, only overlooking the foyer. The bleach smell was overwhelming and lingered the entire stay.
Noise was also an issue, with toilet flushes from other rooms clearly audible throughout the night. The couch had a visible stain, adding to the overall lack of cleanliness. Additionally, the foyer had been turned into a storage area, which made the place feel neglected rather than welcoming.
A major concern was the fire evacuation. While we heard the alarm and evacuated, many guests we spoke to didn’t even hear it, raising serious safety issues. The alarm rang for 20 minutes before any official call to evacuate.
The location is great, and the pool looked nice, but the overall experience was disappointing. It’s a shame to see a once-beautiful place so poorly managed.
Erin Hall
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April 17, 2025
I don't recommend anyone to stay here especially if you've got children. Major safety hazard. Rooms were filth. Towels were smelly. Blankets were also disgusting. Ants everywhere. Staff are rude. I've requested on booking.com for a refund through them. Everything was so dusty and set off my asthma. Shit under the bed. I will be getting a refund back otherwise I'll take them to the health department.
Philip Butcher
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April 23, 2025
Stayed here last minute after being stuffed around with a previous booking. Managed to get a room for 2 nights at 6pm that same night. And at a cheaper price! Clean room, great view! So close to the beach and shops. Lovely staff. Definitely be back again
Paul Tonges
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April 13, 2025
Stayed on the seventh floor, room was nice, clean and had a small self contained kitchen. Best part of the room was the view from the balcony. Hotel is well located close to pacific fair shopping centre and other shops close by within walking distances.
Orla Carroll
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April 21, 2025
Terrible room. Cleanliness is shocking! Carpet sticky and dirty, ants all over the kitchen, cockroaches in the bathroom, mould covered the aircon unit. We stayed for one night with a 15month old and it was very concerning having my baby around that filth. No duvet on the bed just sheets. Would definitely not recommend this hotel even though location is great. Much better places around
Disappointing Stay – Strong Bleach Smell, Misleading Room Description, and Safety Concerns We recently stayed here for a night and were very disappointed. The room was sold as a “studio apartment,” but it lacked basic cooking facilities—just a toaster, kettle, microwave, and dishcloth, but no sink. The space was small and had no opening windows, only overlooking the foyer. The bleach smell was overwhelming and lingered the entire stay. Noise was also an issue, with toilet flushes from other rooms clearly audible throughout the night. The couch had a visible stain, adding to the overall lack of cleanliness. Additionally, the foyer had been turned into a storage area, which made the place feel neglected rather than welcoming. A major concern was the fire evacuation. While we heard the alarm and evacuated, many guests we spoke to didn’t even hear it, raising serious safety issues. The alarm rang for 20 minutes before any official call to evacuate. The location is great, and the pool looked nice, but the overall experience was disappointing. It’s a shame to see a once-beautiful place so poorly managed.
I don't recommend anyone to stay here especially if you've got children. Major safety hazard. Rooms were filth. Towels were smelly. Blankets were also disgusting. Ants everywhere. Staff are rude. I've requested on booking.com for a refund through them. Everything was so dusty and set off my asthma. Shit under the bed. I will be getting a refund back otherwise I'll take them to the health department.
Stayed here last minute after being stuffed around with a previous booking. Managed to get a room for 2 nights at 6pm that same night. And at a cheaper price! Clean room, great view! So close to the beach and shops. Lovely staff. Definitely be back again
Stayed on the seventh floor, room was nice, clean and had a small self contained kitchen. Best part of the room was the view from the balcony. Hotel is well located close to pacific fair shopping centre and other shops close by within walking distances.
Terrible room. Cleanliness is shocking! Carpet sticky and dirty, ants all over the kitchen, cockroaches in the bathroom, mould covered the aircon unit. We stayed for one night with a 15month old and it was very concerning having my baby around that filth. No duvet on the bed just sheets. Would definitely not recommend this hotel even though location is great. Much better places around