Arrived from driving from Sunshine Coast to be advised that the booking had not been received but were advised to leave as reception closes at 5pm Arrived 5 30 and was unable to find reception to discuss personally as it would be inconvenient for her to come down and open the gate. Luckily I rang around and found a much better accommodation with 2 floors with bedrooms upstairs with a private balcony and 2beds down stairs both with own bathroom.
The reception was very friendly and helpful with a late arrival and only 4 units in the block. Closer to everything and much more room for 3 people.
Krystle Calalo
-
September 08, 2024
Great amenities. A bit old but clean and tidy. Our family enjoyed our stay.
Nathan Cara Burford
-
May 11, 2024
BE AWARE! We recently booked 3 apartments from New Zealand for an extended family holiday over Christmas. We were told they were the last 3 so would need to pay our deposit to secure them asap. We were sent an agreed price and so bank transfered a considerable deposit thinking all was sorted. A few days later we were informed that they had mucked up the price and were told we would need to pay a much larger amount. This pushed the price beyond what we could afford, despite this being illegal due to the written quote and deposit being paid. After a bit of back and forth we finally received our deposit back minus NZ$150. We questioned why we should be out of pocket for their issue but was told it wasn't their problem and they refused to send through any more money. Incredibly frustrating and terrible customer service leaving us helpless and out of pocket.
Angela Mann
-
May 18, 2024
We were quoted for a family holiday and secured booking with a deposit. Days later we were told it was now another $1600 more as they mucked up. Illegal. They would not budge then refunded us $150 less. Terrible experience and stress for no holiday. Be careful.
michele mclaughlin
-
February 06, 2022
Location is perfect. Right on the beach. No roads to cross.Great unit overlooking beach and pool area. Amenities are great. Unit was clean and comfortable. Staff were friendly and obliging. Accommodation rate was good value. Will definitely book here again. A lot of people complained about the tight parking situation. It's better than having to find parking on the street.
Arrived from driving from Sunshine Coast to be advised that the booking had not been received but were advised to leave as reception closes at 5pm Arrived 5 30 and was unable to find reception to discuss personally as it would be inconvenient for her to come down and open the gate. Luckily I rang around and found a much better accommodation with 2 floors with bedrooms upstairs with a private balcony and 2beds down stairs both with own bathroom. The reception was very friendly and helpful with a late arrival and only 4 units in the block. Closer to everything and much more room for 3 people.
Great amenities. A bit old but clean and tidy. Our family enjoyed our stay.
BE AWARE! We recently booked 3 apartments from New Zealand for an extended family holiday over Christmas. We were told they were the last 3 so would need to pay our deposit to secure them asap. We were sent an agreed price and so bank transfered a considerable deposit thinking all was sorted. A few days later we were informed that they had mucked up the price and were told we would need to pay a much larger amount. This pushed the price beyond what we could afford, despite this being illegal due to the written quote and deposit being paid. After a bit of back and forth we finally received our deposit back minus NZ$150. We questioned why we should be out of pocket for their issue but was told it wasn't their problem and they refused to send through any more money. Incredibly frustrating and terrible customer service leaving us helpless and out of pocket.
We were quoted for a family holiday and secured booking with a deposit. Days later we were told it was now another $1600 more as they mucked up. Illegal. They would not budge then refunded us $150 less. Terrible experience and stress for no holiday. Be careful.
Location is perfect. Right on the beach. No roads to cross.Great unit overlooking beach and pool area. Amenities are great. Unit was clean and comfortable. Staff were friendly and obliging. Accommodation rate was good value. Will definitely book here again. A lot of people complained about the tight parking situation. It's better than having to find parking on the street.