Kiri and the crew are brilliant at looking after their guests. Looking like we have found a great place to stay when up here for work.
Josh Weier
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October 18, 2024
There are many issues. The beds were very uncomfortable, like all the springs were failed. The room had a very bad smell, which we tracked to the bathroom drains (we had to ask for these to be cleaned the next day), the pillows had no material inside them, the showers were EXTREMELY slippery, the bin in the bathroom had rubbish in it, and the bin in the room had no liner. The doors slamming all night, and in the morning were disruptive. The website clearly states there is a daily breakfast service, which is one of the main reasons for booking here, but on check-in when I asked, I was told, no we do not have a restaurant here! After the first night, I asked for a refund of the second night, as I was going to find somewhere else to stay, only to be told that this was not possible. Due to the long weekend, I did not have a choice, as everything was booked out. I will never stay here again, and after paying a higher rate to stay here (when originally I could have booked elsewhere for cheaper), I thought the breakfast would have made our trip easier. I am still trying to find out how I can get some sort of refund.
Cat Wyllie
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September 01, 2024
Not a place to stay if you are seeking rest. A lot of kids staying there on a long term basis. Asked for a quieter room but was told none available. Then was confronted by a drunk mother later in the evening asking if I had a problem with her kids. Well I answered no as I wasn't going to try and correct a drunk. I just wanted a quiet room as I'd just finished night shifts in the mines so needed rest. I think I'm entitled to a quiet room after long hours of work and travel. Any way probably won't stay there again.
Bryhony Mate
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July 15, 2024
Not clean.
I called to discuss issues relating to safety (no lighting available on back steps, being a trip hazard) and they appeared not to be interested.
My relative left there via Ambulance and they did not check in to see if they were okay.
Feedback given to place emergency contact (out of office hours) list in the room along with cross streets, with a first aid kit. Response was that the contact is on office door and first aid kit in the office.
These details would have been a lot more efficient for the emergency services to find us.
Timing was crucial.
BRETT PASCOE
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March 11, 2024
Let's start with the guy wandering up and down the driveway with a corrections ankle bracelet on. I go to my room and it smells like old bleach and bad decisions. I slept on top of the bed because I was scared of what was in it. Got up at 4:30am and no hot water,I went to work came back explained to the gentleman in the office that the room didn't have hot water this morning. He replied "that's weird" I went to my room and had a hot shower as it was now working. Stayed in my room listening to my neighbours fight over who smoked the last cone. Fast forward my broken sleep and it's 4:30am again.....guess what........ No hot water!! I packed up all my belongings and put the key in the box with a note saying this is unacceptable. I called them during the day to explain what had happened and I was asked if I knew how to use a tap? I politely explained that in my 47 years on this earth I have frequently used taps of all types and that yes I was fortunate enough to know how your taps work. He explained he would have to speak to his manager regarding a refund. No phone call regarding the refund has been made to me. I work for a massive drink company and its my fault I picked this place. But..... no one from my company will ever have to endure the horrible conditions and lack of professionalism this place has to offer as you have now been removed from the list
Our Address
33 Loganlea Rd, Waterford West QLD 4133, Australia
Kiri and the crew are brilliant at looking after their guests. Looking like we have found a great place to stay when up here for work.
There are many issues. The beds were very uncomfortable, like all the springs were failed. The room had a very bad smell, which we tracked to the bathroom drains (we had to ask for these to be cleaned the next day), the pillows had no material inside them, the showers were EXTREMELY slippery, the bin in the bathroom had rubbish in it, and the bin in the room had no liner. The doors slamming all night, and in the morning were disruptive. The website clearly states there is a daily breakfast service, which is one of the main reasons for booking here, but on check-in when I asked, I was told, no we do not have a restaurant here! After the first night, I asked for a refund of the second night, as I was going to find somewhere else to stay, only to be told that this was not possible. Due to the long weekend, I did not have a choice, as everything was booked out. I will never stay here again, and after paying a higher rate to stay here (when originally I could have booked elsewhere for cheaper), I thought the breakfast would have made our trip easier. I am still trying to find out how I can get some sort of refund.
Not a place to stay if you are seeking rest. A lot of kids staying there on a long term basis. Asked for a quieter room but was told none available. Then was confronted by a drunk mother later in the evening asking if I had a problem with her kids. Well I answered no as I wasn't going to try and correct a drunk. I just wanted a quiet room as I'd just finished night shifts in the mines so needed rest. I think I'm entitled to a quiet room after long hours of work and travel. Any way probably won't stay there again.
Not clean. I called to discuss issues relating to safety (no lighting available on back steps, being a trip hazard) and they appeared not to be interested. My relative left there via Ambulance and they did not check in to see if they were okay. Feedback given to place emergency contact (out of office hours) list in the room along with cross streets, with a first aid kit. Response was that the contact is on office door and first aid kit in the office. These details would have been a lot more efficient for the emergency services to find us. Timing was crucial.
Let's start with the guy wandering up and down the driveway with a corrections ankle bracelet on. I go to my room and it smells like old bleach and bad decisions. I slept on top of the bed because I was scared of what was in it. Got up at 4:30am and no hot water,I went to work came back explained to the gentleman in the office that the room didn't have hot water this morning. He replied "that's weird" I went to my room and had a hot shower as it was now working. Stayed in my room listening to my neighbours fight over who smoked the last cone. Fast forward my broken sleep and it's 4:30am again.....guess what........ No hot water!! I packed up all my belongings and put the key in the box with a note saying this is unacceptable. I called them during the day to explain what had happened and I was asked if I knew how to use a tap? I politely explained that in my 47 years on this earth I have frequently used taps of all types and that yes I was fortunate enough to know how your taps work. He explained he would have to speak to his manager regarding a refund. No phone call regarding the refund has been made to me. I work for a massive drink company and its my fault I picked this place. But..... no one from my company will ever have to endure the horrible conditions and lack of professionalism this place has to offer as you have now been removed from the list