I ordered Green goodness burger with classic fries with chlli mayo. To be honest, it may be due to limited staff. My burger and fries came separately with the gap of 10 minutes. Burger bun was cold and fries had too much salt, staff forgot to bring spicy mayo which took another 2-3 minutes along with regular water. Really disappointed as staff came and served food from behind without eye contact. They can do much better.
ML Mitchell
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December 28, 2024
We were disappointed with our recent visit to Grill'd Pacific Fair. Upon entering, there was a noticeable film of grease on the floors, which felt unpleasant and gave the restaurant a neglected vibe. The dining tables also felt sticky, which wasn't ideal for enjoying a meal.
When our food arrived, the chips were extremely dark and oil soaked, clearly indicating that the fryer oil hadn’t been changed for some time. This is not the quality we’ve come to expect from Grill'd. Additionally, the staff seemed slow and lacked the usual energy and enthusiasm that typically make dining at Grill'd such a positive experience.
Overall, this visit did not reflect the standard we’re accustomed to with this brand. I hope management addresses these issues to bring the experience back to what it should be.
Kevin Yan
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January 12, 2025
Once you are seated no one really cares if you know how to make orders. Finally got hold of a staff and was told to make orders using QR code. Another 20mins passed with several attempts to make orders still not getting anywhere. Walked to the counter to make orders and waited forever. Great way of wasting time. Highly recommended if you want minimum human interaction and have hours to waste.
Jack
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August 15, 2024
I had a great experience at Grill'd Pac Fair tonight.I ordered the Queenslander Burger with a side of Sweet Potato chips,the burger was cooked perfectly and arrived at the perfect temperature and the Chips were super nice and crispy.The service was amazing with the Lovely waitress checking if everything arrived as ordered and if I was enjoying it.This was a 5 star experience and I'll be back very soon to try the other Burgers 🍔
Chickyzee17
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November 20, 2024
Ordered drinks worth $9 through the online ordering and weren’t informed by staff they don’t do those drinks here, weren’t offered a replacement just simply wasn’t told until we had to ask staff ourselves about the drink, with no refund offered for the difference between the drink we ordered and the ones we ended up with. Poor communication on the staffs end.
Our Address
Pacific Fair Shopping Centre Hooker Blvd &, Sunshine Blvd, Broadbeach QLD 4218, Australia
I ordered Green goodness burger with classic fries with chlli mayo. To be honest, it may be due to limited staff. My burger and fries came separately with the gap of 10 minutes. Burger bun was cold and fries had too much salt, staff forgot to bring spicy mayo which took another 2-3 minutes along with regular water. Really disappointed as staff came and served food from behind without eye contact. They can do much better.
We were disappointed with our recent visit to Grill'd Pacific Fair. Upon entering, there was a noticeable film of grease on the floors, which felt unpleasant and gave the restaurant a neglected vibe. The dining tables also felt sticky, which wasn't ideal for enjoying a meal. When our food arrived, the chips were extremely dark and oil soaked, clearly indicating that the fryer oil hadn’t been changed for some time. This is not the quality we’ve come to expect from Grill'd. Additionally, the staff seemed slow and lacked the usual energy and enthusiasm that typically make dining at Grill'd such a positive experience. Overall, this visit did not reflect the standard we’re accustomed to with this brand. I hope management addresses these issues to bring the experience back to what it should be.
Once you are seated no one really cares if you know how to make orders. Finally got hold of a staff and was told to make orders using QR code. Another 20mins passed with several attempts to make orders still not getting anywhere. Walked to the counter to make orders and waited forever. Great way of wasting time. Highly recommended if you want minimum human interaction and have hours to waste.
I had a great experience at Grill'd Pac Fair tonight.I ordered the Queenslander Burger with a side of Sweet Potato chips,the burger was cooked perfectly and arrived at the perfect temperature and the Chips were super nice and crispy.The service was amazing with the Lovely waitress checking if everything arrived as ordered and if I was enjoying it.This was a 5 star experience and I'll be back very soon to try the other Burgers 🍔
Ordered drinks worth $9 through the online ordering and weren’t informed by staff they don’t do those drinks here, weren’t offered a replacement just simply wasn’t told until we had to ask staff ourselves about the drink, with no refund offered for the difference between the drink we ordered and the ones we ended up with. Poor communication on the staffs end.