Solid 3 stars. Sometimes you’ll have a 4 star order, sometimes 2 stars.
My most recent order the nachos were perfect; but the order wasn’t ready til ~10mins after the app said it was. They weren’t super busy. When I followed up it was “just being finished up now” and then was another 5min. Seems like they’re reporting quicker service than is actually being delivered.
I’ve had an order take 40min despite following up; and I’ve had an order where the portion was just sad. 🤷♀️
Never had an order incorrect though, which is commendable.
Rio Cueto
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September 16, 2024
Always tasty!!! Popular spot among uni students! Because it is quite popular, there are some troubles with timing and order preparing. Even if you order in the app, it could take 10-15 minutes more than your expected pick up time… apart from that, really good
Hayley Huxtable
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July 18, 2024
i ordered through the app, and initially i was in class so i made the pick up for 4:50 but my class finished early so i changed pickup to asap (this is around 4:35) it took me about 6mins to walk across campus to the store. when i got there there was 2 guys waiting for their order, the shift leader had to come out and ask what one of them wanted on he burrito as they were out of something. they got their food and left. at this point i went and asked the shift leader how long on my order and she said it getting made now. about 5mins later the 2 people returned as there was still an issue with the burrito. they then remade his burrito and gave it to him straight away, i went up and asked how much longer and the shift leader said they were making it now, like what? you told me 5mins ago it was getting made now. a quesadilla does not take that long. The entire time the shift leader is walking around pretending to be busy but actually doing nothing. and someone tried to order at 4:52 when they don’t close until 4:55, i get it’s annoying when you are about to shut but if you are going to stop taking orders at 4:50 then put that online. i ordered a quesadilla meal and when i got it, it had a total of 4 small pieces of burnt chicken, the quesadilla was mainly cheese, and the chips were soggy and cold. absolutely not worth $15. if i knew that were out of chicken or it was going to take this long for subpar food i would’ve asked for a refund straight away. i personally will not be wasting my money here again.
Leila Murray
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April 19, 2024
Quite shocked that my burrito had hair in it. All the more disappointed that they did not give a refund.
wali
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May 19, 2024
I usually love GYG, but my recent experience at this branch was disappointing. The chicken was undercooked, and the rice was both raw and dry. It's concerning that the kitchen staff is compromising the brand's reputation.
Our Address
The Link G07 Griffith University Gold Coast Campus, Southport QLD 4215, Australia
Solid 3 stars. Sometimes you’ll have a 4 star order, sometimes 2 stars. My most recent order the nachos were perfect; but the order wasn’t ready til ~10mins after the app said it was. They weren’t super busy. When I followed up it was “just being finished up now” and then was another 5min. Seems like they’re reporting quicker service than is actually being delivered. I’ve had an order take 40min despite following up; and I’ve had an order where the portion was just sad. 🤷♀️ Never had an order incorrect though, which is commendable.
Always tasty!!! Popular spot among uni students! Because it is quite popular, there are some troubles with timing and order preparing. Even if you order in the app, it could take 10-15 minutes more than your expected pick up time… apart from that, really good
i ordered through the app, and initially i was in class so i made the pick up for 4:50 but my class finished early so i changed pickup to asap (this is around 4:35) it took me about 6mins to walk across campus to the store. when i got there there was 2 guys waiting for their order, the shift leader had to come out and ask what one of them wanted on he burrito as they were out of something. they got their food and left. at this point i went and asked the shift leader how long on my order and she said it getting made now. about 5mins later the 2 people returned as there was still an issue with the burrito. they then remade his burrito and gave it to him straight away, i went up and asked how much longer and the shift leader said they were making it now, like what? you told me 5mins ago it was getting made now. a quesadilla does not take that long. The entire time the shift leader is walking around pretending to be busy but actually doing nothing. and someone tried to order at 4:52 when they don’t close until 4:55, i get it’s annoying when you are about to shut but if you are going to stop taking orders at 4:50 then put that online. i ordered a quesadilla meal and when i got it, it had a total of 4 small pieces of burnt chicken, the quesadilla was mainly cheese, and the chips were soggy and cold. absolutely not worth $15. if i knew that were out of chicken or it was going to take this long for subpar food i would’ve asked for a refund straight away. i personally will not be wasting my money here again.
Quite shocked that my burrito had hair in it. All the more disappointed that they did not give a refund.
I usually love GYG, but my recent experience at this branch was disappointing. The chicken was undercooked, and the rice was both raw and dry. It's concerning that the kitchen staff is compromising the brand's reputation.