Arrival and check in brilliant.
AV partners for our conference excellent.
No one from functions either day to go through BEO!!!!
When we called Functions for help no one responded on day one at all.
That was disappointing.
The function room and hardware were great.
Rooms excellent.
Breakfast service great!
Check out great!!!
J L
-
August 10, 2024
The resort itself is bit dated and this is especially noticeable in the rooms. Nonetheless, the room was clean and everything was in working order. We had a room overlooking the marina and pool. Loved the greenery around and the highlight was seeing the wild kangaroos that would come out each afternoon. It was also a very short walk to restaurants and cafes which was amazing. Parking is also free, just a short walk from the reception area. Pool area is also pretty good. Overall, we enjoyed our stay and will recommend.
Tan Tran
-
July 11, 2024
I guess my standards for Intercontinental hotels are too high but I had a lot of mixed emotions about this hotel. The long paved driveway in and entrance was spectacular. Check in was efficient and the initial bell service was very good. The rooms are nice and large as well.
Location wise was very good for us as I was playing golf at the golf club. The vicinity to the Marina village was very good as well.
Overall the staff were very good and very helpful. The breakfast selection was also good, even though we stayed 4 days were weren’t bored of it.
Looking closer at the venue was it was getting a bit tired. It can do with a lot of maintenance, especially the rooms. The biggest negative was the inconsistent housekeeping. Some days the rooms were cleaned well, others were very ordinary. At the start of our stay, we noticed dirty laundry being left near the staircase over several days and the fact that our bins inside the room were never emptied, resulted in my score. It can be a fantastic resort but the overall attention to detail needs to reflect the 5 star hotel rating.
Alan Davey
-
August 04, 2024
Beautiful resort, staff were excellent helpful and friendly. Loved the variety in the buffet and the staff greeted us each morning with a smile and a coffee ( Charlize was lovely to talk with). Room was very clean and spacious. We enjoyed the peace and tranquility with the garden views. Thoroughly enjoyed our stay. Regards Alan & Theresa
Kim Lemke
-
August 27, 2024
We have just returned from 3 nights at the Intercontinental Sanctuary Cove. Each time we stay there, the last was our fourth stay, we are so impressed. Every element of the hotel is wonderfully thought out and delivered by staff with effortless professionalism. As IHG members we enjoy the wonderful ambassador program benefits that are well and truly worth the yearly membership.
Huge thank you to Cedric, Food and Beverage Manager and his team for above and beyond service and delicious breakfasts and dinners!
Our Address
Sanctuary Cove, Manor Cir, Hope Island QLD 4212, Australia
Arrival and check in brilliant. AV partners for our conference excellent. No one from functions either day to go through BEO!!!! When we called Functions for help no one responded on day one at all. That was disappointing. The function room and hardware were great. Rooms excellent. Breakfast service great! Check out great!!!
The resort itself is bit dated and this is especially noticeable in the rooms. Nonetheless, the room was clean and everything was in working order. We had a room overlooking the marina and pool. Loved the greenery around and the highlight was seeing the wild kangaroos that would come out each afternoon. It was also a very short walk to restaurants and cafes which was amazing. Parking is also free, just a short walk from the reception area. Pool area is also pretty good. Overall, we enjoyed our stay and will recommend.
I guess my standards for Intercontinental hotels are too high but I had a lot of mixed emotions about this hotel. The long paved driveway in and entrance was spectacular. Check in was efficient and the initial bell service was very good. The rooms are nice and large as well. Location wise was very good for us as I was playing golf at the golf club. The vicinity to the Marina village was very good as well. Overall the staff were very good and very helpful. The breakfast selection was also good, even though we stayed 4 days were weren’t bored of it. Looking closer at the venue was it was getting a bit tired. It can do with a lot of maintenance, especially the rooms. The biggest negative was the inconsistent housekeeping. Some days the rooms were cleaned well, others were very ordinary. At the start of our stay, we noticed dirty laundry being left near the staircase over several days and the fact that our bins inside the room were never emptied, resulted in my score. It can be a fantastic resort but the overall attention to detail needs to reflect the 5 star hotel rating.
Beautiful resort, staff were excellent helpful and friendly. Loved the variety in the buffet and the staff greeted us each morning with a smile and a coffee ( Charlize was lovely to talk with). Room was very clean and spacious. We enjoyed the peace and tranquility with the garden views. Thoroughly enjoyed our stay. Regards Alan & Theresa
We have just returned from 3 nights at the Intercontinental Sanctuary Cove. Each time we stay there, the last was our fourth stay, we are so impressed. Every element of the hotel is wonderfully thought out and delivered by staff with effortless professionalism. As IHG members we enjoy the wonderful ambassador program benefits that are well and truly worth the yearly membership. Huge thank you to Cedric, Food and Beverage Manager and his team for above and beyond service and delicious breakfasts and dinners!