Tbh i think the staffs needs to be more updated with the cleaning (joined here 3 months ago and have been 4-5 times a week and never seen anyone including the staff wipe the machines down or clean in general).
To add on the list, the machines are old, and rusty, about 5 machines are not functional.
Apart from that, it’s not a bad gym.
Anna V.
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April 14, 2025
Very rude manager and unclear communication. At first, I have been told that with fitness passport I should come bfre 7 PM. If I come before 7, the angry manager says I have to be out because I will not have time to do any workout and after 7 I am not covered by insurance (seriously, save yourself a hassle and go run at the beach - wanted to run somewhere dry on a rainy day). She literally was rude and said that I have to get out. That's the way they communicate. I honestly get a feeling that older and unattractive female got jealous of younger and more attractive one as it often happens in Australia and uses her position of power to abuse a customer.
Lily
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February 28, 2025
I have been going to Goodlife gym for many years now and I enjoy it very much. The gym is spacious with natural light and well equipped. The staff and members are very friendly. I feel energetic and I am keeping my figure as a result of the workouts. I would highly recommend this facility.
Nat
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April 21, 2025
Dear Manager,
I am writing to formally express my disappointment regarding an experience I had at Goodlife Robina on March 2nd. As a long-term member of nine years, I have always valued the facilities and atmosphere at this gym. However, my recent visit left me feeling disrespected and dissatisfied.
On that day, I arrived 25 minutes before my scheduled class to use some of the equipment on the gym floor. I specifically wanted to use the inner/outer thigh machine and patiently waited for approximately 15 minutes while two young members were using it. I approached them and politely inquired about their remaining sets, to which they informed me they had two more. I continued my workout nearby, keeping an eye on the machine.
As soon as they finished, I moved toward the machine, only to find that another member—who had been using equipment adjacent to it—immediately took the spot without having previously queued or indicated she was waiting. I explained that I had been waiting and had spoken to the previous users to confirm my turn. Despite this, she ignored me. I even asked the two girls to confirm that I was next, which they did, but the other member still refused to acknowledge this.
In response to this situation, I approached the reception and spoke to Irene , who came to assess the situation. The other member claimed she had also been waiting, despite never having indicated this. Irene then informed me that the gym does not have a queueing system and that equipment is available on a “first-come, first-served” basis.
I find this rule disappointing, as it allows for inconsiderate behavior, making it difficult for members to fairly access equipment. Without a clear system in place, members who have been waiting respectfully may continuously lose their turn to those who take advantage of the lack of structure.
Due to this experience and the gym’s stance on equipment usage, I have made the difficult decision to cancel my membership after nine years. I believe that a fair system—such as implementing a queueing policy for high-demand machines—would greatly improve the member experience.
I hope Goodlife Robina considers refining its policies to ensure all members have equitable access to equipment. Thank you for taking the time to consider my feedback.
In response to GOODLIFE’s comment below, I would like to clarify that I was visibly waiting near the equipment after confirming with the person using it that they were on their last set. Despite this, your personal trainer Irene informed me that the gym does not have a queueing system and that equipment is available strictly on a “first-come, first-served” basis. She then allowed another person to continue using the machine.
I believe it would be beneficial to ensure that all personal trainers are aligned with the gym’s policies, to avoid confusion and inconsistency in how rules are communicated and enforced with members.
Jasier Reehal
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February 11, 2025
Attended Robina Goodlife to see the gym and its Facilities.
Was met and shown around by Garth, Garth took the time to understand the needs I was after for gym training ensuring that the gym facilities were all here.
Garth helped me join up through a quick and easy system. Overall happy with the service provided to me and looking forward to getting in the gym.
Tbh i think the staffs needs to be more updated with the cleaning (joined here 3 months ago and have been 4-5 times a week and never seen anyone including the staff wipe the machines down or clean in general). To add on the list, the machines are old, and rusty, about 5 machines are not functional. Apart from that, it’s not a bad gym.
Very rude manager and unclear communication. At first, I have been told that with fitness passport I should come bfre 7 PM. If I come before 7, the angry manager says I have to be out because I will not have time to do any workout and after 7 I am not covered by insurance (seriously, save yourself a hassle and go run at the beach - wanted to run somewhere dry on a rainy day). She literally was rude and said that I have to get out. That's the way they communicate. I honestly get a feeling that older and unattractive female got jealous of younger and more attractive one as it often happens in Australia and uses her position of power to abuse a customer.
I have been going to Goodlife gym for many years now and I enjoy it very much. The gym is spacious with natural light and well equipped. The staff and members are very friendly. I feel energetic and I am keeping my figure as a result of the workouts. I would highly recommend this facility.
Dear Manager, I am writing to formally express my disappointment regarding an experience I had at Goodlife Robina on March 2nd. As a long-term member of nine years, I have always valued the facilities and atmosphere at this gym. However, my recent visit left me feeling disrespected and dissatisfied. On that day, I arrived 25 minutes before my scheduled class to use some of the equipment on the gym floor. I specifically wanted to use the inner/outer thigh machine and patiently waited for approximately 15 minutes while two young members were using it. I approached them and politely inquired about their remaining sets, to which they informed me they had two more. I continued my workout nearby, keeping an eye on the machine. As soon as they finished, I moved toward the machine, only to find that another member—who had been using equipment adjacent to it—immediately took the spot without having previously queued or indicated she was waiting. I explained that I had been waiting and had spoken to the previous users to confirm my turn. Despite this, she ignored me. I even asked the two girls to confirm that I was next, which they did, but the other member still refused to acknowledge this. In response to this situation, I approached the reception and spoke to Irene , who came to assess the situation. The other member claimed she had also been waiting, despite never having indicated this. Irene then informed me that the gym does not have a queueing system and that equipment is available on a “first-come, first-served” basis. I find this rule disappointing, as it allows for inconsiderate behavior, making it difficult for members to fairly access equipment. Without a clear system in place, members who have been waiting respectfully may continuously lose their turn to those who take advantage of the lack of structure. Due to this experience and the gym’s stance on equipment usage, I have made the difficult decision to cancel my membership after nine years. I believe that a fair system—such as implementing a queueing policy for high-demand machines—would greatly improve the member experience. I hope Goodlife Robina considers refining its policies to ensure all members have equitable access to equipment. Thank you for taking the time to consider my feedback. In response to GOODLIFE’s comment below, I would like to clarify that I was visibly waiting near the equipment after confirming with the person using it that they were on their last set. Despite this, your personal trainer Irene informed me that the gym does not have a queueing system and that equipment is available strictly on a “first-come, first-served” basis. She then allowed another person to continue using the machine. I believe it would be beneficial to ensure that all personal trainers are aligned with the gym’s policies, to avoid confusion and inconsistency in how rules are communicated and enforced with members.
Attended Robina Goodlife to see the gym and its Facilities. Was met and shown around by Garth, Garth took the time to understand the needs I was after for gym training ensuring that the gym facilities were all here. Garth helped me join up through a quick and easy system. Overall happy with the service provided to me and looking forward to getting in the gym.