I really wanted this company and my issue to be redeemed in my item return and exchange and honestly its just made my opinion of the company worse. My forst order delivery tome and dates were wrong and resulted in 16 calls back ans forth to get the date and time as per request (which was confirmed a month before and also 3 days before) upon delivery a major item was missing meaning fot out couldn't be completed. Bar collar broke after 4 uses... upon the exchange of 2 items and price difference paid for to get something else. I am still waiting for the delivery. Over 1 week after being promised it would be fast tracked with the courier. Its a mess. A waste of time and the staff seem to have no clue what is happening. Absolutely disappointing... im done, never again!
Jim Vlahos
-
June 21, 2025
Great service
Awesome experience from first call/email to pick up and replacement.
The lady I spoke with on the phone was excellent. I couldn't make the 2.00pm warehouse cut off, so she sorted it by leaving in shop (was just a few dumbbells). Guy at the counter, very friendly. Got home to find one dumbbell had a minor imperfection. I emailed after hours, with a pic, got an immediate response from a friendly customer service lady. Took the damaged dumbbell back this morning and had it swapped over. Warehouse guy was fantastic. Will definitely be back. Just hope my son doesn't get much stronger too quick! 10/10
Jim V
Chris Blackie
-
May 03, 2022
Purchased a Force USA F-50 Functional Trainer. Great bit of kit, very useful and a great addition to our fitness centre. Had a few issues with the initial unit regarding the version we received, but their customer experience manager went to great lengths to provide an amicable solution and we are satisfied with the outcome.
Philip Fisher
-
August 12, 2024
10/10 customer service - the team here was unbelievable helpful and super accommodating, I was running late and although the warehouse team had gone they still got me loaded (thanks Chris!!)
To match their outstanding customer service the G3 I got is unbelievable quality and really well made - it does everything I need and highly recommend this unit to all my friends.
Once again - super impressed with the level of customer service from this company!!
I really wanted this company and my issue to be redeemed in my item return and exchange and honestly its just made my opinion of the company worse. My forst order delivery tome and dates were wrong and resulted in 16 calls back ans forth to get the date and time as per request (which was confirmed a month before and also 3 days before) upon delivery a major item was missing meaning fot out couldn't be completed. Bar collar broke after 4 uses... upon the exchange of 2 items and price difference paid for to get something else. I am still waiting for the delivery. Over 1 week after being promised it would be fast tracked with the courier. Its a mess. A waste of time and the staff seem to have no clue what is happening. Absolutely disappointing... im done, never again!
Great service Awesome experience from first call/email to pick up and replacement. The lady I spoke with on the phone was excellent. I couldn't make the 2.00pm warehouse cut off, so she sorted it by leaving in shop (was just a few dumbbells). Guy at the counter, very friendly. Got home to find one dumbbell had a minor imperfection. I emailed after hours, with a pic, got an immediate response from a friendly customer service lady. Took the damaged dumbbell back this morning and had it swapped over. Warehouse guy was fantastic. Will definitely be back. Just hope my son doesn't get much stronger too quick! 10/10 Jim V
Purchased a Force USA F-50 Functional Trainer. Great bit of kit, very useful and a great addition to our fitness centre. Had a few issues with the initial unit regarding the version we received, but their customer experience manager went to great lengths to provide an amicable solution and we are satisfied with the outcome.
10/10 customer service - the team here was unbelievable helpful and super accommodating, I was running late and although the warehouse team had gone they still got me loaded (thanks Chris!!) To match their outstanding customer service the G3 I got is unbelievable quality and really well made - it does everything I need and highly recommend this unit to all my friends. Once again - super impressed with the level of customer service from this company!!
Staff are pretty cool. Gear is good.