Nice views. Lounge was very uncomfortable to sit on. Very soft. Spa bath turned green and left a green edge on the bath. Complained about it and said I'd like a refund because I paid for a toom with seaview and a spa bath. I just want to pay for a room with a view and a shower. I'd like the difference refunded. But the manager said we don't do refunds . I'll get it cleaned and get you a bottle of Prosecco. I said no I would like a refund. He left to call someone and when he came back he said l give you half a day refunded. But I had to contact wotif to get the refund. I said write it all down and I'll forward it to wotif. He did and when I got the note it said the customer is leaving early and gets half a day refunded. I said no we're not. He said if you want the refund you go pack your bags and check out.I I said we're staying.It's our anniversary and we are leaving tomorrow and we finish our booking. I had to walk away I was so angry. So very disappointed as it was a lot of money to pay for this room.
Lee Swift
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June 21, 2026
Our stay on the 19th floor was truly delightful, offering beautiful views to awaken to and a remarkably convenient location. While the rooms do exhibit some signs of wear, this is easily overlooked given the excellent value for the price. The check-in and check-out processes were both effortless and efficient.
Our only minor concern was regarding the restaurant at the observation deck. The food and overall experience were pleasant, and the breakfast buffet was particularly enjoyable. However, we believe that guests staying at the resort should receive a significant discount, if not complimentary access, to utilize this service. We would have frequented it for most breakfasts and dinners, but we opted not to pay the additional fee to ascend. This, at least, encouraged us to explore other dining establishments in the vicinity.
Overall, our experience was fantastic, and we would gladly choose to stay again.
John
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June 10, 2026
Nice accomodation. Had a group of 10 of us. We had a room and two fold out beds which worked well. It would’ve been nice to get the room cleaned and fresh sheets during our 3 night stay but rest assured, you can grab some fresh towels at reception. Staff at reception were always friendly and helpful!
The steam room in the gym toilets is pretty disgusting. Been staying here for the last 3 years and the mouldy smell hasn’t changed. Gym equipment has seen better days and not having free weights is a letdown too.
Ricky Kocis
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July 21, 2026
I took the kids on a holiday while I had business to do there and thought this would be a great place to stay, overlooking the city. The first night, there were power outages that we were not verbally told about, only informed by notices inside the lifts. On the third night, the washing machine inside the room stopped working and had to be fully replaced.
When I spoke to the staff at the front while checking out, her exact words were, "You should have been offered a room change four days ago."
Unfortunately, I was there for business and to film content around the Gold Coast, and my family had a very terrible stay. We won't be coming back to stay there again.
Dylan Cummins
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August 30, 2026
Rooms are good, not that clean, basic facilities. Like all gold coast places not great value for money spent. Stayed here 10 years ago & it was much better then. No option for breakfast, staff were distant, room service was from Longboards which closes at 8pm.
Our Address
9 Hamilton Ave, Surfers Paradise QLD 4217, Australia
Nice views. Lounge was very uncomfortable to sit on. Very soft. Spa bath turned green and left a green edge on the bath. Complained about it and said I'd like a refund because I paid for a toom with seaview and a spa bath. I just want to pay for a room with a view and a shower. I'd like the difference refunded. But the manager said we don't do refunds . I'll get it cleaned and get you a bottle of Prosecco. I said no I would like a refund. He left to call someone and when he came back he said l give you half a day refunded. But I had to contact wotif to get the refund. I said write it all down and I'll forward it to wotif. He did and when I got the note it said the customer is leaving early and gets half a day refunded. I said no we're not. He said if you want the refund you go pack your bags and check out.I I said we're staying.It's our anniversary and we are leaving tomorrow and we finish our booking. I had to walk away I was so angry. So very disappointed as it was a lot of money to pay for this room.
Our stay on the 19th floor was truly delightful, offering beautiful views to awaken to and a remarkably convenient location. While the rooms do exhibit some signs of wear, this is easily overlooked given the excellent value for the price. The check-in and check-out processes were both effortless and efficient. Our only minor concern was regarding the restaurant at the observation deck. The food and overall experience were pleasant, and the breakfast buffet was particularly enjoyable. However, we believe that guests staying at the resort should receive a significant discount, if not complimentary access, to utilize this service. We would have frequented it for most breakfasts and dinners, but we opted not to pay the additional fee to ascend. This, at least, encouraged us to explore other dining establishments in the vicinity. Overall, our experience was fantastic, and we would gladly choose to stay again.
Nice accomodation. Had a group of 10 of us. We had a room and two fold out beds which worked well. It would’ve been nice to get the room cleaned and fresh sheets during our 3 night stay but rest assured, you can grab some fresh towels at reception. Staff at reception were always friendly and helpful! The steam room in the gym toilets is pretty disgusting. Been staying here for the last 3 years and the mouldy smell hasn’t changed. Gym equipment has seen better days and not having free weights is a letdown too.
I took the kids on a holiday while I had business to do there and thought this would be a great place to stay, overlooking the city. The first night, there were power outages that we were not verbally told about, only informed by notices inside the lifts. On the third night, the washing machine inside the room stopped working and had to be fully replaced. When I spoke to the staff at the front while checking out, her exact words were, "You should have been offered a room change four days ago." Unfortunately, I was there for business and to film content around the Gold Coast, and my family had a very terrible stay. We won't be coming back to stay there again.
Rooms are good, not that clean, basic facilities. Like all gold coast places not great value for money spent. Stayed here 10 years ago & it was much better then. No option for breakfast, staff were distant, room service was from Longboards which closes at 8pm.