I had the worst customer service from the receptionist named Katie, I’m 30 weeks pregnant in pain booked an emergency appointment due to lack of sleep from tooth pain. Also looking for a new dentist in my area. She made me explain to her what was wrong then started to diagnose me like she was a dentist and embarrassed me in front of people in the waiting area. My health issues are private and only for the dentist to know. Not only that made me get up so many times to walk over to her. Mind you I’m pregnant and have tooth pain. She spoke so down to me like I was poor and wasn’t able to afford the service. My dentist was so helpful, caring and spoke to me with respect. He referred me to a specialist and said that Katie will print my referral out, she made me wait 20 minutes to tell me she will send it to me by email in 5 minutes. Just to not send it at all to me, I called the next day because I was still in pain and wanted to see the specialist, again talked down to me saying did you book a appointment with the specialist knowing that I didn’t have the referral letter. She is the most rudest person I have ever came across and I hope no one else experienced this, maybe because I was brown. The dentist was amazing and really wanted to make this place my dentist but Katie ruined my whole experience.
JimJamPro Creative
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March 15, 2025
Located in the Robina Town Centre on the upper level above Target, Robina Town Dental is one of the most friendly dental offices on the Gold Coast. I started going there about 3 years ago, and convinced my wife and young daughter to go as well.
The dentists are all great but my personal favourite is Dr Emma Puschman. My daughter had to go in for a tooth extraction the other day. For a 7-year-old this could be a very daunting experience, but Emma walked her through the process in a kid friendly manner and continuously checked in on her to make sure she was comfortable. She even walked me through the process as she was going. And let me take a paparazzi photo.
The fantastic dental assistant (sorry, I forgot her name) kept a close eye on my daughter when she wasn’t preparing dental instruments, making sure the movie on the screen was to her liking.
When the procedure was over my daughter got a dentist goody bag and also got to pick out a free toy from a large basket. My daughter decided against the slime which she knew would not be welcomed in our house by her mum.
The staff at the front desk are terrific as well, and made the pain of paying a dental bill a whole lot less (thanks to my private health it was free this time - Phew!).
I’ll be honest it’s been awhile since I’ve actually gone. But the positive experience with my daughter will having me making another appointment for myself soon.
Natasha Weaver
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April 15, 2025
We had an emergency visit for my 5year old after a bike accident and the team were so accommodating and kind- getting us in last minute and making space for three kids in the room (school hols). Natalia was brilliant, compassionate and took time to help us to feel safe and at ease, and my five year old had a positive dental experience- even without much preparation! Thankyou for your time and expertise!
Tegan Cohen
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March 15, 2025
Our little one (4 yo) had an accident and knocked his teeth out today. From the receptionist on the phone, to the greeting in practice, through to Dr Ori’s consult, we could not have been better looked after. Dr Ori took her time to be kind to our son, explain things patiently to us, even drawing pictures and answering all of our questions. We now have the best chance of managing a very stressful situation in a way that our son still likes the dentist. Thankyou so much for your knowledge and expertise but mostly for your care and kindness Dr Ori and the lovely admin team
Veronica Exner
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April 25, 2025
Dr Jonathan was the best dentist we’ve ever seen. He was so patient and calm and kind and caring. Never seen anything like it. Will be bringing the whole family to see him.
Our Address
27 Arbour Lane, Robina Town Centre Dr, Robina QLD 4230, Australia
I had the worst customer service from the receptionist named Katie, I’m 30 weeks pregnant in pain booked an emergency appointment due to lack of sleep from tooth pain. Also looking for a new dentist in my area. She made me explain to her what was wrong then started to diagnose me like she was a dentist and embarrassed me in front of people in the waiting area. My health issues are private and only for the dentist to know. Not only that made me get up so many times to walk over to her. Mind you I’m pregnant and have tooth pain. She spoke so down to me like I was poor and wasn’t able to afford the service. My dentist was so helpful, caring and spoke to me with respect. He referred me to a specialist and said that Katie will print my referral out, she made me wait 20 minutes to tell me she will send it to me by email in 5 minutes. Just to not send it at all to me, I called the next day because I was still in pain and wanted to see the specialist, again talked down to me saying did you book a appointment with the specialist knowing that I didn’t have the referral letter. She is the most rudest person I have ever came across and I hope no one else experienced this, maybe because I was brown. The dentist was amazing and really wanted to make this place my dentist but Katie ruined my whole experience.
Located in the Robina Town Centre on the upper level above Target, Robina Town Dental is one of the most friendly dental offices on the Gold Coast. I started going there about 3 years ago, and convinced my wife and young daughter to go as well. The dentists are all great but my personal favourite is Dr Emma Puschman. My daughter had to go in for a tooth extraction the other day. For a 7-year-old this could be a very daunting experience, but Emma walked her through the process in a kid friendly manner and continuously checked in on her to make sure she was comfortable. She even walked me through the process as she was going. And let me take a paparazzi photo. The fantastic dental assistant (sorry, I forgot her name) kept a close eye on my daughter when she wasn’t preparing dental instruments, making sure the movie on the screen was to her liking. When the procedure was over my daughter got a dentist goody bag and also got to pick out a free toy from a large basket. My daughter decided against the slime which she knew would not be welcomed in our house by her mum. The staff at the front desk are terrific as well, and made the pain of paying a dental bill a whole lot less (thanks to my private health it was free this time - Phew!). I’ll be honest it’s been awhile since I’ve actually gone. But the positive experience with my daughter will having me making another appointment for myself soon.
We had an emergency visit for my 5year old after a bike accident and the team were so accommodating and kind- getting us in last minute and making space for three kids in the room (school hols). Natalia was brilliant, compassionate and took time to help us to feel safe and at ease, and my five year old had a positive dental experience- even without much preparation! Thankyou for your time and expertise!
Our little one (4 yo) had an accident and knocked his teeth out today. From the receptionist on the phone, to the greeting in practice, through to Dr Ori’s consult, we could not have been better looked after. Dr Ori took her time to be kind to our son, explain things patiently to us, even drawing pictures and answering all of our questions. We now have the best chance of managing a very stressful situation in a way that our son still likes the dentist. Thankyou so much for your knowledge and expertise but mostly for your care and kindness Dr Ori and the lovely admin team
Dr Jonathan was the best dentist we’ve ever seen. He was so patient and calm and kind and caring. Never seen anything like it. Will be bringing the whole family to see him.