Dr Mah is the best dentist I have ever seen. He is super friendly, genuine & takes the time to get to know you. Our whole family now sees him as I have full trust in him.
Emily
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November 28, 2024
I arrived for my 3pm booking on Wednesday and was greeted by your reception staff, Claudia. Claudia looked me up in the system and found that my booking had been cancelled - much to my surprise. She explained that there was no confirmation. Confused, I explained I never received anything to confirm my appointment and asked what the confirmation process is. She said we text you a week out, two days out and then call if you do not respond (obviously I didn’t receive any of these). An apology was yet to be given at this point. She asked to confirm my mobile number and proceeded to read out someone else’s mobile number (breach of privacy). She then realised it must be the wrong patient profile, found mine and confirmed my number which was correct. She took no ownership (personal or business) in the mishap and displayed no sympathy, only giving a disingenuous sorry. This was a big inconvenience as I had to organise someone to look after my 7 month old. Connecting the dots, they have obviously booked me under another patient. If Claudia is a representation of the business’s morals, don’t bother and take your dental health elsewhere.
Juliane Haag
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February 18, 2025
I feel truly taken care of! I love the perks and can really tell you're focused on providing an exceptional customer experience.
Matti
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November 14, 2024
Dr. Mahmoud Abdulrahman... Very friendly guy, but started to recommend things that didn't need to be done. In 15 years of going to a dentist, never heard of anyone requesting to remove a brace wire for no specific reason. I wanted a filling done but he consistently mentioned there is a risk of a root canal if the nerve is showing. Any logical person would know that if a dentist is drilling into a tooth to prepare it for a filling, they can at their own will, drill near the nerve in order to turn a filling job ($300) into a root canal job ($4000). I did not trust him based on his profit driven approach regarding the brace wire. Profit should not be prioritized over a patient's health. I won't blindly obey a so called "professional" without asking questions and evaluating their character or virtue. He didn't earn my trust or respect.
Sancha Ochsner
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August 09, 2024
Dr Mah is patient and very calm. My daughter has massive anxieties and he has helped her through a few procedures including one where she didn’t do well. The best humour and handles things as they come :) thank you for all the support she receives.
Our Address
Robina Town Centre, 33 Robina Town Centre Dr, Robina QLD 4230, Australia
Dr Mah is the best dentist I have ever seen. He is super friendly, genuine & takes the time to get to know you. Our whole family now sees him as I have full trust in him.
I arrived for my 3pm booking on Wednesday and was greeted by your reception staff, Claudia. Claudia looked me up in the system and found that my booking had been cancelled - much to my surprise. She explained that there was no confirmation. Confused, I explained I never received anything to confirm my appointment and asked what the confirmation process is. She said we text you a week out, two days out and then call if you do not respond (obviously I didn’t receive any of these). An apology was yet to be given at this point. She asked to confirm my mobile number and proceeded to read out someone else’s mobile number (breach of privacy). She then realised it must be the wrong patient profile, found mine and confirmed my number which was correct. She took no ownership (personal or business) in the mishap and displayed no sympathy, only giving a disingenuous sorry. This was a big inconvenience as I had to organise someone to look after my 7 month old. Connecting the dots, they have obviously booked me under another patient. If Claudia is a representation of the business’s morals, don’t bother and take your dental health elsewhere.
I feel truly taken care of! I love the perks and can really tell you're focused on providing an exceptional customer experience.
Dr. Mahmoud Abdulrahman... Very friendly guy, but started to recommend things that didn't need to be done. In 15 years of going to a dentist, never heard of anyone requesting to remove a brace wire for no specific reason. I wanted a filling done but he consistently mentioned there is a risk of a root canal if the nerve is showing. Any logical person would know that if a dentist is drilling into a tooth to prepare it for a filling, they can at their own will, drill near the nerve in order to turn a filling job ($300) into a root canal job ($4000). I did not trust him based on his profit driven approach regarding the brace wire. Profit should not be prioritized over a patient's health. I won't blindly obey a so called "professional" without asking questions and evaluating their character or virtue. He didn't earn my trust or respect.
Dr Mah is patient and very calm. My daughter has massive anxieties and he has helped her through a few procedures including one where she didn’t do well. The best humour and handles things as they come :) thank you for all the support she receives.