UPDATE: If you choose to sit on the chairs posted below, apparently you need to ask permission from reception. We checked in at reception, waiting room was full, therefore we decided to sit on the chairs outside Dr Nelson's room. However one of the lovely ladies on front desk, shouted out in front of the crowded waiting room "excuse me where are you going?" No need to shout, is there?? This medical practice gets 5 stars because of Dr Hugh Nelson, intelligent, genuine, compassionate Dr. He doesn't bustle you in & out within 6 minutes. His made an enormous difference in my daughter's life, she finally found a Dr who wants to help her change her life. This Dr has immense knowledge & experience with treating patients who suffer from addiction. Dr Hugh is not all talk, he gives you the tools to help yourself & has a network of supportive psychologists. Now we have found it a bit hit & miss with the reception ladies, a couple of them need a lesson on dealing with patients with mental health issues. Especially the young lady on reception with the tattoos, you r just nasty.
Leila Goncalves
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August 05, 2024
I have been coming to this medical centre for 13 year and have found staff to be nothing but kind and helpful and most of the doctor I see ( only see 2) Dr Cindy Lee is the nicest caring doctors and I’m glad she is back after having her children she is a credit to the practice Nikki Your an angel Always does her very best to accommodate when she can also a huge shoutout to the nurses in the background who always are gentle& caring with their patients
Sophie Couper
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December 13, 2024
Asked for my medical records to be emailed to me… but no! Apparently that can’t be done. I work in a medical field and know for sure that patients are entitled to their medical records! Told by reception staff NIKI that’s not what they do…. Appalled by this! All I asked was for it to be emailed to the email on file …. Told It I could be anyone and I understand that but I asked for it to be sent to the email on file I wasn’t changing who received that informantion!!! Get your act together! I’m entitled to my records just being lazy
Ruth W
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May 15, 2024
I have only had positive experiences at Pac Pines Medical centre. I feel upset to see poor reviews as I truly believe the staff are kind and genuine.
My children and I have never been made to feel anything other than welcome and appreciated by both our GP and practice staff. I always recommend this practice to my family and friends.
Do yourself a favour and see for yourself!
贺莹莹
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April 18, 2024
So bad experience.The staff not helping at all. I tried to book my child in, and they said he hasn't been come for a long time and asked me to bring him to somewhere else. That was because when I tried to book my child before, they always said it was fully booked,and i couldnt wait and have to go to somewhere else.How could a medical centre refused to accept a patient.
Our Address
6/19 Pitcairn Way, Pacific Pines QLD 4211, Australia
UPDATE: If you choose to sit on the chairs posted below, apparently you need to ask permission from reception. We checked in at reception, waiting room was full, therefore we decided to sit on the chairs outside Dr Nelson's room. However one of the lovely ladies on front desk, shouted out in front of the crowded waiting room "excuse me where are you going?" No need to shout, is there?? This medical practice gets 5 stars because of Dr Hugh Nelson, intelligent, genuine, compassionate Dr. He doesn't bustle you in & out within 6 minutes. His made an enormous difference in my daughter's life, she finally found a Dr who wants to help her change her life. This Dr has immense knowledge & experience with treating patients who suffer from addiction. Dr Hugh is not all talk, he gives you the tools to help yourself & has a network of supportive psychologists. Now we have found it a bit hit & miss with the reception ladies, a couple of them need a lesson on dealing with patients with mental health issues. Especially the young lady on reception with the tattoos, you r just nasty.
I have been coming to this medical centre for 13 year and have found staff to be nothing but kind and helpful and most of the doctor I see ( only see 2) Dr Cindy Lee is the nicest caring doctors and I’m glad she is back after having her children she is a credit to the practice Nikki Your an angel Always does her very best to accommodate when she can also a huge shoutout to the nurses in the background who always are gentle& caring with their patients
Asked for my medical records to be emailed to me… but no! Apparently that can’t be done. I work in a medical field and know for sure that patients are entitled to their medical records! Told by reception staff NIKI that’s not what they do…. Appalled by this! All I asked was for it to be emailed to the email on file …. Told It I could be anyone and I understand that but I asked for it to be sent to the email on file I wasn’t changing who received that informantion!!! Get your act together! I’m entitled to my records just being lazy
I have only had positive experiences at Pac Pines Medical centre. I feel upset to see poor reviews as I truly believe the staff are kind and genuine. My children and I have never been made to feel anything other than welcome and appreciated by both our GP and practice staff. I always recommend this practice to my family and friends. Do yourself a favour and see for yourself!
So bad experience.The staff not helping at all. I tried to book my child in, and they said he hasn't been come for a long time and asked me to bring him to somewhere else. That was because when I tried to book my child before, they always said it was fully booked,and i couldnt wait and have to go to somewhere else.How could a medical centre refused to accept a patient.